CRC’s key to providing better customer service is sophisticated call distribution, used to efficiently route each call according to utility and call type. Automated number identification aids the process by immediately identifying callers prior to the call being answered. While Customer Service Reps (CSRs) handle most calls, CRC’s Interactive Voice Response (IVR) system can provide custom outage greetings and automated outage-call processing during times of high call volume. The inbound call services CRC provides include:
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Cooperative Response Center (CRC) is a proud part of
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